Customer Experience
Browse all Customer Experience posts.
How Jay El-Kaake Automated the Fight for Legitimate Reviews
In mid-2019 Jay made the difficult decision to switch Fera's focus to something new: PRODUCT REVIEWS. With all the FAKE and fraudulent stories, he bel...
Offering Donations Instead of Discount Codes Increases Conversion Rates with Andrew Forman
Offering a discount isn't always the best idea when enticing people to buy. Andrew walks us through how offering donations and giving to charity inste...
Bitcoin and the Merchant Risk Council with Brittany Allen
We learn about Sift and how it helps merchants decrease friction in their checkout while stopping fraudulent transactions. We talk about the "Merchant...
Howard Tiersky | Digital Transformation
Howard helps executives win in today's digital world. He is Wall Street Journal's best-selling author of "Winning Digital Customers, The Antidote to I...
Creating a great customer experience with Rachel Fefer | Gorgias
Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-...